Restaurant Manager

Restaurant Manager

One of the largest hoteliers in Malta is looking for a Restaurant Manager to manage and oversee the operations of one of its busiest restaurants in the Northern part of the island.  The successful candidate will be a mature person with an outgoing personality, who together with excellent leadership and communication skills is also assertive, well organised, and able to work under pressure in a high-standards environment.

Responsibilities:

• Acknowledge, greet, seat, and host guests
• Handle any inquiries received on the outlet’s phone
• Ensure a consistently high standard of service, smart and well-trained staff who are directed and always coached
• Control the emotions of any guest who is complaining, by adopting a caring and efficient manner, and follow up on any cases reported by the staff members
• Be efficient, caring, and friendly in all communications, when dealing with guests and colleagues
• Be professional, cooperative, a good team member, flexible, and agree to carry out instructions given by superiors
• Conduct on the job training and ensure that standards, behaviour, and proper grooming are adhered to at all times

Requirements:

• Good food and beverage background, with a minimum of 3 years of experience working in a similar environment
• Possess leadership and training skills to be able to motivate and train a team of co-workers
• Excellent verbal communication skills
• Have a flair for managing a busy operation
• Willing to go the extra mile and be committed to ensure that guests/clients receive a pleasant, efficient and high-level service
• Able to maximise profits and sales
• Able to speak fluent English; another European language will be considered as asset