Business Analyst

Reference Number: SM338

Job Type

Full Time

Availability

Permanent

Business Analyst

We are seeking an experienced Business Analyst to lead and support our ERP and digital transformation projects. This role requires a mix of analytical, technical, and communication skills to manage system implementations and ensure successful project outcomes for our customers.

Key Responsibilities:

Business Process Analysis: Assess and analyze client business processes to identify areas of improvement, recommending ERP solutions that align with their goals
ERP Implementation: Manage the full lifecycle of ERP system implementation, from requirements gathering to deployment and post-launch support
Project Management: Work closely with the Project Manager to ensure project timelines, deadlines, and quality standards are met. Collaborate with the Software Solutions Manager to ensure technical solutions are feasible and effective
Stakeholder Engagement: Liaise with both internal teams and external clients to ensure clear communication and alignment on project goals
Customer Success & Upselling: Proactively ensure customer satisfaction and identify opportunities for upselling additional services or solutions
Documentation: Create detailed business and technical documentation, including process flows, requirements, and testing scenarios
Training & Support: Train end-users and offer continuous post-implementation support

Key Deliverables:

Meeting project deadlines with a high level of customer satisfaction
Successful ERP system implementations that meet client requirements
Upselling of additional services based on business needs and client relationships
Clear and comprehensive documentation.

Requirements:

Experience: Minimum 4+ years of experience in ERP system implementation
Education: MQF Level 6 or above in business-related or technology-related subjects (or a combination of both)
Technical Skills: Proficiency in ERP systems and other business solutions. Additional technical skills are highly valued
Soft Skills: Excellent communication, problem-solving, and negotiation skills. A meticulous, detail-oriented approach is essential
Language: C1 or C2 level proficiency in English is required
Travel: Occasional travel may be required, particularly for projects in Cyprus