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We are Equal Opportunity Employers. Learn More

We are Equal Opportunity Employers. Learn More

We are Equal Opportunity Employers. Learn More

We are Equal Opportunity Employers. Learn More

We are Equal Opportunity Employers. Learn More

We are Equal Opportunity Employers. Learn More

Front Office Agent / Receptionist (Malta / Gozo)

Reference Number: GK45
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Category
Hospitality
Job Type
Full Time
Availability
Contract
Front Office Agent / Receptionist (Malta / Gozo)

We are looking for professional, customer-oriented Front Office Agents to join our agency and work with hotels / guesthouses across Malta and Gozo. The ideal applicant will be dedicated and has a can-do approach to face challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Job Responsibilities:
  • Greeting guests in a sincere, friendly manner
  • Checking guests in on arrival and out on departure
  • Posting charges to appropriate guest accounts
  • Anticipating and addressing guests’ needs, and resolving their problems and complaints
  • Assisting guests with disabilities
  • Operating switchboard and assisting with inquiries
  • Assisting the reservations manager with taking reservations
  • Collaborating and communicating with other internal departments to ensure guest satisfaction
  • Complying with company procedures and safety policies
  • Performing duties on a daily checklist
Person Specification:
  • High school diploma or suitable equivalent
  • 1+ years experience as a front desk agent/receptionist in 4 -5 stars Hotels.
  • Well-groomed, professional appearance
  • Outstanding written and verbal communication skills
  • Must be a team player
  • Physically agile, and able to stand for extended periods
  • Available to work shifts, over weekends, and on public holidays
  • Fluent English is a must
  • Any other language would be considered an asset
IMMEDIATE PLACEMENTS for candidates with fluent English, meeting all the above requirements.

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