Front Office Agent / Receptionist (Malta / Gozo)

Front Office Agent / Receptionist (Malta / Gozo)

We are looking for professional, customer-oriented Front Office Agents to join our agency and work with hotels / guesthouses across Malta and Gozo. The ideal applicant will be dedicated and has a can-do approach to face challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Job Responsibilities:

• Greeting guests in a sincere, friendly manner
• Checking guests in on arrival and out on departure
• Posting charges to appropriate guest accounts
• Anticipating and addressing guests’ needs, and resolving their problems and complaints
• Assisting guests with disabilities
• Operating switchboard and assisting with inquiries
• Assisting the reservations manager with taking reservations
• Collaborating and communicating with other internal departments to ensure guest satisfaction
• Complying with company procedures and safety policies
• Performing duties on a daily checklist

Person Specification:

• High school diploma or suitable equivalent
• 1+ years experience as a front desk agent/receptionist in 4 -5 stars Hotels.
• Well-groomed, professional appearance
• Outstanding written and verbal communication skills
• Must be a team player
• Physically agile, and able to stand for extended periods
• Available to work shifts, over weekends, and on public holidays
• Fluent English is a must
• Any other language would be considered an asset

IMMEDIATE PLACEMENTS for candidates with fluent English, meeting all the above requirements.