Head of IT

Reference Number: SM336

Job Type

Full Time

Availability

Permanent

Head of IT

One of our clients is seeking an experienced Head of IT to join their strategic team and collaborate with the Group’s CFO to lead the implementation, upkeep, and development of IT and digital solutions across the Group. The successful candidate will play a crucial role in ensuring business operations, reporting, and digital security requirements. The client operates in the hospitality industry, with a number of hotels and restaurants. The ideal candidate will take ownership of all IT-related projects, driving them from initial concept through to successful implementation.

Main duties and responsibilities:

Identifying business requirements and translating them into technical specifications.
Conducting market research to identify feasible IT solutions for specific business-use cases.
Coordinating with suppliers, developers, and service providers on solution design, development, testing, and implementation.
Keeping stakeholders, end-users, and clients informed throughout the project lifecycle.
Delivering user training, providing user manuals, and ensuring ongoing support systems.
Managing resources and ensuring timely project delivery.
Overseeing the Group’s IT security and network in collaboration with subcontracted IT engineers.
Assessing existing manual processes and implementing digital solutions focused on centralisation, automation, and cross-communication within IT systems.
Gathering and organising data to prepare for new system implementations.
Assisting the CFO with IT strategy development and maintaining internal IT documentation.
Coordinating and monitoring subcontracted or outsourced IT service providers to ensure continuous support.

Requirements:

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT management, project management, ideally in the hospitality industry
Strong technical knowledge of IT systems, security, and network management.
Experience in managing IT vendors and service providers.
Excellent project management skills, with the ability to juggle multiple projects and deliver on tight deadlines.
Familiarity with market research, business analysis, and translating requirements into technical solutions.
Strong verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
Proactive in assessing business processes and identifying IT solutions.
High accuracy in managing IT data and documentation.
Capable of leading and motivating cross-functional teams.
Ability to thrive in a fast-paced, dynamic environment with evolving project demands.