Reference Number: SM313
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Category
IT
Job Type
Full Time
Availability
Permanent
IT Support Specialist
One of our clients operating in the IT industry is looking for an IT Support Specialist to provide hardware and software end-user support to their varied clients around the island. The ideal candidate has to be fully committed and a trustworthy individual, mature to handle different types of clients and situations on his/her own.
Main responsibilities
Requirements:
Technical requirements:
One of our clients operating in the IT industry is looking for an IT Support Specialist to provide hardware and software end-user support to their varied clients around the island. The ideal candidate has to be fully committed and a trustworthy individual, mature to handle different types of clients and situations on his/her own.
Main responsibilities
- Assisting users with hardware and software problems;
- Implementing, maintaining and managing desktop computers, laptops, printers and other hardware;
- Manage and escalate user queries;
- Installation and maintenance of servers;
- Assisting mostly physically at clients’ offices and also remotely, according to needs at hand.
Requirements:
- 1+ year experience in a similar role
- Team player who is ambitious and motivated
- Excellent interpersonal skills and patience working with others
- Must be able to multitask and work in a fast-paced environment
- Must have excellent communication skills
- Good level of communication in English and preferably in Maltese
- Ability to lift and move equipment as required
- Valid driving license
- Clean police conduct
Technical requirements:
- Experience in setting up and maintenance of Microsoft 365 products
- Administrative knowledge and experience of Microsoft back-office products including (but not limited to) Windows Server 2012/2016/2019/2022, Windows 10 / 11, Active Directory, Exchange Servers, understanding of Networking Directory Services, Microsoft ADS, LDAP, TCP/IP DHCP, DNS, WINS. Knowledge on MAC OS would be an asset
- Hands on experience in desk side troubleshooting (PCs, Printers, Mobiles and Tablets), Cat5e/Cat6 cable termination & testing
- Application support experience of MS Office / MS Office 365, Sage, Corporate Anti-Virus, Remote Desktop Support, setup of VPNs, Corporate Backup Software
- Knowledge of Virtual environments mainly Hyper-V
- Knowledge of Mikrotiks and VoIP systems would be an asset
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