IT Support Technical Officer

IT Support Technical Officer

Are you a tech-savvy professional with a passion for troubleshooting and problem-solving? Do you thrive in a fast-paced environment where innovation and teamwork drive success? If so, we want to hear from you! We are looking for an IT Support Technical Officer to join our dynamic team and contribute to our growing success.

About the Role:

As an IT Support Technical Officer, you will be the first point of contact for IT support, ensuring smooth and efficient technical operations. You will be responsible for first-level support, maintenance, and troubleshooting of workstations, laptops, printers, and other office IT systems. This role is ideal for someone who enjoys working in an office environment, has a keen eye for detail, and takes a proactive approach to problem-solving.

Key Responsibilities:

• Provide first-level IT support to resolve technical issues efficiently.
• Maintain and troubleshoot workstations, laptops, printers, and office IT systems.
• Use a ticketing system to track and manage support requests.
• Assist in setting up and maintaining network infrastructure.
• Ensure systems are updated and running optimally.
• Work collaboratively with the team to improve IT processes.
• Be available for weekend and holiday shifts when required.

Requirements (Must-Haves):

• Diploma in IT with a focus on hardware.
• Minimum of 1 to 2 years of experience in a similar role.
• Good knowledge of IT systems and office technology.
• Basic experience with Windows 10 workstations and troubleshooting.
• Experience working with ticketing systems for support management.
• Some knowledge of basic networking and network printers.
• A valid driving license to drive in Malta.
• Strong communication skills with fluency in English.

Preferred Qualifications & Skills:

• Cisco or Microsoft certification.
• Understanding of Microsoft cloud technologies such as Office 365.
• Ability to think critically and apply a structured approach to problem-solving.
• Highly organized, meticulous, and proactive in tackling IT challenges.
• Comfortable working independently with minimal supervision.
• A strong team player who is motivated, innovative, and adaptable.
• Willingness to work under pressure and take on responsibilities.
• Open to learning new technologies and approaches.

Why Join Us?:

• Be part of a forward-thinking team in a dynamic work environment.
• Develop your IT skills with exposure to the latest technologies.
• Opportunity to grow and take on new challenges in an evolving industry.
• If you’re ready to take the next step in your IT career, we’d love to hear from you! Apply today and let’s explore the possibilities together.