Software Support Agents

Reference Number: SM312

Job Type

Full Time

Availability

Permanent

Software Support Agents

One of our reputable clients in the ICT industry is looking for Software Support Agents. They are looking for energetic and talented customer support individuals to form part of their support team, responding to customers via calls, emails, and assisting remotely.

Main duties:

Discuss issues with varied customers and provide a structured solution
Provide support and online training where required
Demonstrate and deliver problem-solving and trouble shooting skills
Ask the right questions to resolve issues at hand
Prioritise duties and clients
Schedule appointments when necessary
Liaise with firm’s partners on complex issues

Requirements:

Have a working knowledge on Windows technologies including Microsoft Office 365 and other related software
Knowledge of Sage Line 50 and/or Sage Evolution is a great asset to have
Familiar with accounting processes and procedures
Possess relevant work experience in an I.T. environment
Communicate fluently in written and spoken English
Understand the importance of delivering an excellent customer experience
Demonstrate the ability to work in an organised manner with minimal supervision.
Ability to ask the right questions to resolve issues.