Technical Support Specialist

Our client is seeking a skilled and motivated Technical Support Specialist to join a dynamic team. The successful candidate will be responsible for providing on-site and remote technical support, maintenance, and repair services for various equipment and products. This role will involve installation, routine maintenance, calibrations, qualification, troubleshooting, and ensuring customer satisfaction through effective communication and technical expertise.

Key Responsibilities:

• Provide on-site and remote technical support for installation, maintenance, repair, and qualification of equipment and products.
• Perform installation and commissioning of new equipment to meet customer requirements.
• Conduct routine maintenance checks and preventive maintenance to ensure efficient operation of equipment.
• Perform validation of laboratory instruments in accordance with industry standards.
• Diagnose and resolve technical issues promptly to minimize downtime for customers.
• Train customers on proper use and maintenance of equipment, providing technical guidance and support.
• Maintain a comprehensive skill and knowledge base to enable effective technical support services.
• Document customer interactions, issues, and resolutions in the support ticketing system.
• Communicate effectively with customers to understand their needs and provide timely solutions.
• Ensure appropriate stock levels of spare parts and maintain service tools.
• Ensure compliance with safety regulations, company policies, and industry standards.
• Travel as required for business exigencies.

Skills and Qualifications:

• Preferably Fellenberg HTD or MCAST diploma/degree in biomedical engineering/electronics or equivalent.
• Proven experience in a similar technical support role is considered an asset.
• Strong technical knowledge and hands-on experience with laboratory or industry-related products.
• Basic knowledge of IT and network configurations.
• Strong customer service orientation and commitment to customer satisfaction.
• Strong organizational, troubleshooting, and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently with minimal supervision and in a team.
• Effective time management skills.
• Valid Driving License.
• Ability to travel abroad for skill development.