Travel Executive

A Travel Executive will be responsible for delivering exceptional travel experiences for our clients, handling all aspects of travel bookings, and providing expert advice on destinations and itineraries. The role requires a strong focus on customer service, attention to detail, and a deep understanding of the travel industry.

Key Responsibilities:

• Client Consultation: Engage with clients to understand their travel needs and preferences, offering personalized travel recommendations for both leisure and business trips.
• Travel Arrangements: Book and manage flights, hotel accommodations, car rentals, and tours, ensuring that all details are accurate and in line with the client’s requirements.
• Itinerary Management: Design and customize travel itineraries for individuals and groups, ensuring smooth logistics and memorable experiences.
• Customer Service: Provide ongoing support to clients before, during, and after their trips. Handle inquiries, address issues, and resolve problems related to travel bookings.
• Destination Knowledge: Stay informed about the latest travel trends, airline policies, visa requirements, and new destinations to offer clients up-to-date advice.
• Travel Documentation: Assist clients with travel documentation, including passports, visas, and insurance, ensuring that all necessary documents are in place.
• Sales and Promotion: Promote and upsell travel packages, special offers, and added services to clients, contributing to the achievement of sales targets.
• Vendor Relations: Build and maintain strong relationships with airlines, hotels, car rental companies, and other travel suppliers to ensure competitive pricing and excellent service for our clients.
• Booking System Management: Utilize the company’s travel management software to handle bookings, payments, and client profiles efficiently and accurately.
• Compliance: Ensure all bookings and transactions adhere to company policies and travel regulations.

Qualifications and Skills:

• An IATA qualification
• A relevant and accredited qualification in travel
• Work experience in travel
•  Knowledge of travel ticketing software – ideally Amadeus
• Proven experience as a Travel Executive, Travel Agent, or in a similar role within the travel or airline industry
• Strong knowledge of the travel industry, including booking systems, airline policies, and travel regulations
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues
• Proven experience as a Travel Executive, Travel Agent, or in a similar role within the travel industry
• In-depth knowledge of travel destinations, booking systems, and the travel industry in general
• Strong communication and interpersonal skills, with the ability to build rapport with clients and vendors
• Highly organized with excellent time-management skills and the ability to manage multiple tasks simultaneously
• Sales-oriented with a passion for delivering excellent customer service
• Proficiency in using travel management software and MS Office applications
• Ability to work independently and as part of a team in a fast-paced environment
• A strong understanding of travel documentation, visa requirements, and international travel policies
• Fluency in English is required; additional languages are a plus