Customer Care Service Agent

Reference Number: LC140

Customer Care Service Agent 

Reporting to: The Director
Responsibilities include:

  • Providing a courteous and helpful service to customers and promoting, at all times, a positive image of the Company
  • Dealing effectively and proactively with any issues or complaints
  • Delivering a responsive and high quality enquiry and query resolution service
  • Being able to resolve most questions and issues without referral but, importantly, knowing when to escalate matters to the Director.
  • Maintaining good communication channels to ensure colleagues are aware of any problems or issues
  • Empathising with customers’ requirements and offering appropriate solutions in line with business objectives, and ensuring that customer expectations are always exceeded
  • Responding to enquiries in a friendly, flexible and helpful manner, and at the same time accurately recording relevant customer-related information on the system
  • Interpreting questions and requirements from customers whose first language may not be English
  • ( Note – CS work is all by email, no live chat no voice chat )

What is being offered:

  • Performance bonus, the amount of which will be directly related to the performance of the Employee. The bonus will be awarded annually on a calendar year basis on 31 December and will be pro-rated in the first year in accordance with the period of employment up to 31 December.
  • The Employee will be entitled to a salary review annually effective on 1 January.
  • The Company will provide a car parking space for the Employee for use during the period of his/her employment.

Good level of English and general Computer skills required.

IMMEDIATE PLACEMENTS for candidates with fluent English, meeting all the above requirements.

Job Overview

Searching for new opportunities? Changing your career? Locating a better paying employer? You came to the right place to find Jobs in Malta

In the last ten years, Malta, Gozo and Comino have doubled up their popularity with visiting tourists choosing the Maltese islands as their destination, from 1.2 million in 2009 to 2.3 million in 2019. Thanks to this success, jobs in Malta across all sectors have seen a boost.

F&B Manager jobs in Malta are very sought-after due to the now-famous good work-life balance when working and living in Malta. Our clients are looking to employ responsible and charismatic people to lead their teams as F&B Supervisors and Managers. Our clientele is also always looking for Restaurant Supervisors / Managers.
Our numerous clients are looking to employ responsible and experienced Chefs and Chefs de Partie to ensure the daily smooth running of their food venues. Professional skill is a necessity to ensure that all food they serve is beyond their clientele’s expectations, but the critical element for the persons we pick is a passion for the food which we believe is what will give that extra magic touch to dishes preparation and wow our clients. These vacancies are all based in Malta.

But Jobs in Malta do not only revolve around the catering industry. We have a number of vacancies in managerial positions. Many of our clients are looking to employ responsible and experienced Accountants and Auditors across the Maltese Islands. Experience in the role and fluency in any other language apart from English will be considered an asset. Finance sector jobs in Malta have been high on demand from job seekers in Europe for the lifestyle the islands have become famous for.

Together with the benefits of island-life and the great weather of the Maltese islands, with 300 days of sunshine, every year are a combination of a healthy work-life balance. Contact us to enquire about pending vacancies! We will help you find a right job in Malta.

M Recruitment will find the job tailored for you, and we will help you find a career you seek. Leaving your job and finding a better and more rewarding position will not be a risky task, we will ensure your future with positions available on the job market.

We are set to deliver assistance to our potential candidates to find a suitable position matching their requirements while providing our clients with the talents they require and assisting them to form a diverse workforce meeting the needs of demanding different markets.

Please fill in the form below, and we will contact you shortly, M Recruitment offers various careers for professionals, but the first step will be to receive your CV, then schedule an interview to evaluate which positions  for you might be a perfect match.
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