Food & Beverage Servers

Reference Number: LC41

F&B Servers

Reports to: Floor Manager/Supervisor/Restaurant Manager

General Responsibilities:

The employee is expected to provide an efficient and pleasant dining experience to the Guests dining in the Restaurant/Hotel Restaurant in line with the Hotel/Restaurant Policies and Procedures and in a true spirit of Hospitality. Additionally, this employee is responsible for training and assisting any new employees

DUTIES

Daily Operation

· Provides prompt and efficient service in a courteous manner, by setting, serving, and clearing tables.
· Has excellent knowledge of all menus present in The Restaurant/Hotel Restaurant to assist all customers in making the right choice and to also assist any customers with specific dietary requirements.
· Ensures that his/her area is always clean, tidy, and organised.
· Maintains all equipment, work areas, and store areas properly
· Ensures that he/she has sufficient mis en plaice for the service period
· Ensures that tables are set up as per reservations and guest requirements
· Takes customers’ orders promptly and courteously
· Sends guests’ orders through to the kitchen and bar as per Restaurant Procedures, ensuring that, any special requests by guests have been sent through properly.
· Serves guests their food and beverage orders promptly and as per Restaurant Policy, ensuring that what has been ordered is accurately delivered to the table.
· Follows up with guests to ensure that all that has been presented at the table is to their satisfaction.
· Finishes all set tasks on time, and ensures that all guests are satisfied.
· Assists others as needed
· Assists in any additional tasks assigned by the Manager with a positive and can-do attitude
· Performs all secondary duties as requested
· Is flexible in his/her availability to be able to work shifts as needed.

Selling and Cash Handling

· Ensures that he/she is promoting any special dishes available in the Restaurant.
· Takes every opportunity to upsell in a professional manner without intimidating or annoying the guest.
· Takes personal responsibility to minimize and avoid wastage as much as possible
· Handles cash as necessary and instructed by the Restaurant Manager/Floor Manager, ensuring that all transactions tally when cashing up at the end of the shift

Appearance, Human Resources, and Training

· Maintains high standards of personal hygiene, appearance, and conduct
· Follows the Restaurant/Hotel Uniform Policy and ensures that he/she is conforming to all HACCP Regulations
· Maintains effective communication with all his/her colleagues
· Attends all training as required by the Restaurant/Hotel
· Develops effective relations with all colleagues
· Has thorough knowledge of all M Recruitment Company Policies and Procedures and follows them accordingly

Fostering Good Customer relations

· Smiles and greets all guests upon their entering the Restaurant, personally escorts them to their table and pulls out at least one chair at the same time showing an “open arm gesture” to welcome the guests to take a seat.
·Treats all customers in a polite and friendly manner, and remains calm and helpful always, especially during difficult situations
· In the event of guests complaining or not satisfied for any reason, the commis waiter takes immediate action to remedy the situation in accordance with the guest’s needs and requirements. (keeping his/her immediate supervisor informed)
· Ensures guest satisfaction by anticipating needs and attending to guest requests.
· Is aware of any VIP clients or any clients with special needs or requests present in the Restaurant.

Safety and Security

· Is knowledgeable of fire, emergency, and evacuation procedures within the Restaurant/Hotel
· Ensures that his/her actions do not create any hazards for him/herself, colleagues, and guests alike
· Adheres to all existing Maltese health and safety laws and regulations
· Takes corrective and preventive action to prevent any possible accidents
· Reports any unsafe or faulty equipment to the Restaurant Manager
· Takes proper care of all the Restaurant/Hotel Property

Job Overview
Job Location

Searching for new opportunities? Changing your career? Locating a better paying employer? You came to the right place to find Jobs in Malta

In the last ten years, Malta, Gozo and Comino have doubled up their popularity with visiting tourists choosing the Maltese islands as their destination, from 1.2 million in 2009 to 2.3 million in 2019. Thanks to this success, jobs in Malta across all sectors have seen a boost.

F&B Manager jobs in Malta are very sought-after due to the now-famous good work-life balance when working and living in Malta. Our clients are looking to employ responsible and charismatic people to lead their teams as F&B Supervisors and Managers. Our clientele is also always looking for Restaurant Supervisors / Managers.
Our numerous clients are looking to employ responsible and experienced Chefs and Chefs de Partie to ensure the daily smooth running of their food venues. Professional skill is a necessity to ensure that all food they serve is beyond their clientele’s expectations, but the critical element for the persons we pick is a passion for the food which we believe is what will give that extra magic touch to dishes preparation and wow our clients. These vacancies are all based in Malta.

But Jobs in Malta do not only revolve around the catering industry. We have a number of vacancies in managerial positions. Many of our clients are looking to employ responsible and experienced Accountants and Auditors across the Maltese Islands. Experience in the role and fluency in any other language apart from English will be considered an asset. Finance sector jobs in Malta have been high on demand from job seekers in Europe for the lifestyle the islands have become famous for.

Together with the benefits of island-life and the great weather of the Maltese islands, with 300 days of sunshine, every year are a combination of a healthy work-life balance. Contact us to enquire about pending vacancies! We will help you find a right job in Malta.

M Recruitment will find the job tailored for you, and we will help you find a career you seek. Leaving your job and finding a better and more rewarding position will not be a risky task, we will ensure your future with positions available on the job market.

We are set to deliver assistance to our potential candidates to find a suitable position matching their requirements while providing our clients with the talents they require and assisting them to form a diverse workforce meeting the needs of demanding different markets.

Please fill in the form below, and we will contact you shortly, M Recruitment offers various careers for professionals, but the first step will be to receive your CV, then schedule an interview to evaluate which positions  for you might be a perfect match.
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