Front Office Agent / Receptionist (Malta / Gozo)

Reference Number: LC393

Front Office Agent / Receptionist (Malta / Gozo)

We are looking for professional, customer-oriented Front Office Agents to join our agency and work with hotels / guesthouses across Malta and Gozo. The ideal applicant will be dedicated and has a can-do approach to face challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Job Responsibilities:

  • Greeting guests in a sincere, friendly manner
  • Checking guests in on arrival and out on departure
  • Posting charges to appropriate guest accounts
  • Anticipating and addressing guests’ needs, and resolving their problems and complaints
  • Assisting guests with disabilities
  • Operating switchboard and assisting with inquiries
  • Assisting the reservations manager with taking reservations
  • Collaborating and communicating with other internal departments to ensure guest satisfaction
  • Complying with company procedures and safety policies
  • Performing duties on a daily checklist

Person Specification:

  • High school diploma or suitable equivalent
  • 1+ years experience as a front desk agent / receptionist  
  • Well-groomed, professional appearance
  • Outstanding written and verbal communication skills
  • Must be a team player
  • Physically agile, and able to stand for extended periods
  • Available to work shifts, over weekends, and on public holidays
  • Fluent English is a must 
  • Any other language would be considered an asset

IMMEDIATE PLACEMENTS for candidates with fluent English, meeting all the above requirements.

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