Group Reservations Agent

Reference Number: SM36

Group Reservations Agent

One of our clients, a fast-growing hospitality group operating in some of Europe’s most exciting locations, is looking for a Group Reservations Agent. The main aim of this role is to exceed guests’ expectations and ensure that the reservation process runs smoothly and efficiently.

Duties and responsibilities:

  • Handling group enquiries from all the group’s hotels
  • Developing group quotations and contracts
  • Responsible for monitoring and managing group processing in close collaboration with the hotel staff
  • Acting as a direct contact person for companies and agencies
  • Creating invoices and handling the accounts receivable


  • Professional training or completed studies in the field of hotel management
  • Experience in reservations / group and/or front office department
  • Excellent communication and analytical skills
  • An independent worker with a high degree of commitment and self-motivation
  • A high sense of responsibility and quality consciousness
  • Very good knowledge of MS Office and good knowledge of reservation systems
  • Proficient written and spoken German and English skills
Job Overview

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