Group Reservations Agent
Group Reservations Agent
One of our clients, a fast-growing hospitality group operating in some of Europe’s most exciting locations, is looking for a Group Reservations Agent. The main aim of this role is to exceed guests’ expectations and ensure that the reservation process runs smoothly and efficiently.
Duties and responsibilities:
- Handling group enquiries from all the group’s hotels
- Developing group quotations and contracts
- Responsible for monitoring and managing group processing in close collaboration with the hotel staff
- Acting as a direct contact person for companies and agencies
- Creating invoices and handling the accounts receivable
Requirements:
- Professional training or completed studies in the field of hotel management
- Experience in reservations / group and/or front office department
- Excellent communication and analytical skills
- An independent worker with a high degree of commitment and self-motivation
- A high sense of responsibility and quality consciousness
- Very good knowledge of MS Office and good knowledge of reservation systems
- Proficient written and spoken German and English skills
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