IT Support Technician

Reference Number: SM56

IT SUPPORT TECHNICIAN

Role and Responsibilities:

• Investigate and resolve software and hardware problems of computer users.

• Configure and install workstations with the in-house software applications and peripherals for the users.

• Understand, Configure, and troubleshoot in-house Software Applications.

• Perform viral maintenance and clean-up on the in-house hardware.

• Follow Company Policies and Procedures with respect to all essential duties and responsibilities.

• Provide additional Support to IT Users within all departments of the company.

• Assist in the running new cabling

• Assist in the Termination and testing of new cables

• Installation and calibration of audio/visual equipment

• Handle all IT technical related issues within the Live Studios.

• To monitor the delivery of Live Streams from the studio to the Encoding Servers.

Requirements:

• Ability to speak and write fluently in English.

• Own transport necessary for this position

• Required to be part of a 24/7 Roster

• A diploma level education in Computer Science and/or equivalent.

• Ability to work in a team.

• A flexible attitude towards work

Person Specification

Attention to detail
Willing to work on shift basis which include night shifts, weekends and public holidays
Proficient in written and spoken English
Organized
Knowledge of gaming would be considered an asset but it is not necessary
Independent computer user
Flexible approach to work
Being able to work alone

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