IT Support Technician

Reference Number: SM56


Role and Responsibilities:

• Investigate and resolve software and hardware problems of computer users.

• Configure and install workstations with the in-house software applications and peripherals for the users.

• Understand, Configure, and troubleshoot in-house Software Applications.

• Perform viral maintenance and clean-up on the in-house hardware.

• Follow Company Policies and Procedures with respect to all essential duties and responsibilities.

• Provide additional Support to IT Users within all departments of the company.

• Assist in the running new cabling

• Assist in the Termination and testing of new cables

• Installation and calibration of audio/visual equipment

• Handle all IT technical related issues within the Live Studios.

• To monitor the delivery of Live Streams from the studio to the Encoding Servers.


• Ability to speak and write fluently in English.

• Own transport necessary for this position

• Required to be part of a 24/7 Roster

• A diploma level education in Computer Science and/or equivalent.

• Ability to work in a team.

• A flexible attitude towards work

Person Specification

  •         Attention to detail
  •         Willing to work on shift basis which include night shifts, weekends and public holidays
  •         Proficient in written and spoken English
  •         Organized
  •         Knowledge of gaming would be considered an asset but it is not necessary
  •         Independent computer user
  •         Flexible approach to work
  •         Being able to work alone
Job Overview

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