Project Coordinator Reservation Systems

Project Coordinator Reservation Systems

One of our clients, a fast-growing hospitality group operating in some of Europe’s most exciting locations, is looking for a Project Co-Ordinator Reservations Systems to work at their offices in Malta to support the group’s reservations departments both in Malta and Munich.

Duties and responsibilities:

• Analysing the current reservation processes
• Monitoring and co-ordinating the planned digitalisation projects
• Ensuring that the processes of the projects are accelerated
• Taking care of the preparation of projects as well as setting up of new systems with suitable content
• Reporting and documenting intermediate and final results
• Evaluating the project implementation
• Conducting training on new systems and processes
• Responsible for a smooth project flow and co-ordinating all departments involved
• Supporting the individual and group reservations team in daily tasks

Requirements:

• Professional training or completed studies in the field of hotel management
• A minimum of 3 years’ experience in Front Office and/or Group Reservations
• A minimum of 1 year experience in a project management role or similar position
• Willing to travel regularly to the corporate office in Munich
• Strong communication and interaction skills
• Assertive, and able to think analytically and methodically
• A team player with a high sense of responsibility and quality consciousness
• Proficient working experience with diverse reservation systems, such as PMS, CRS, ticketing systems, commission systems, and chat bots
• Very good knowledge of MS Office
• Excellent written and spoken English and German is mandatory