Reservations Agents

Reference Number: SM32

Reservations Agents

One of our clients, a fast-growing hospitality group operating in some of Europe’s most exciting locations, is looking for Reservations Agents on full-time and part-time basis to work at their offices in Malta to support their reservations department in Munich.

The ideal candidate should have excellent written and spoken English skills, additionally Dutch, French or German language skills would be a plus.

Duties and responsibilities:

Carrying out daily arrival and departure checks
In contact with international guests by email and phone
Responsible for guests’ and customers’ data including upkeep and maintenance of hotels’ specific systems and software
Checking the reservations as well as incoming payments
Processing various guest enquiries
Implementing the company’s SOPs
Reporting – keeping monthly overnight statistics and process commissions

Requirements:

Professional training or completed studies in the field of hotel management
A minimum of one year experience in a similar position
Excellent communication and interaction skills
A high degree of commitment and self-motivation
A team player with a high sense of responsibility and quality consciousness
Very good knowledge of MS Office and good knowledge of reservation systems
Excellent written and spoken English skills, additional Dutch, French or German language skills would be a plus