Reservations Agents

Reference Number: SM32

Reservations Agents 

One of our clients, a fast-growing hospitality group operating in some of Europe’s most exciting locations, is looking for Reservations Agents on full-time and part-time basis to work at their offices in Malta to support their reservations department in Munich.

The ideal candidate should have excellent written and spoken English skills, additionally Dutch, French or German language skills would be a plus.

Duties and responsibilities:

  • Carrying out daily arrival and departure checks
  • In contact with international guests by email and phone
  • Responsible for guests’ and customers’ data including upkeep and maintenance of hotels’ specific systems and software
  • Checking the reservations as well as incoming payments
  • Processing various guest enquiries
  • Implementing the company’s SOPs
  • Reporting – keeping monthly overnight statistics and process commissions


  • Professional training or completed studies in the field of hotel management
  • A minimum of one year experience in a similar position
  • Excellent communication and interaction skills
  • A high degree of commitment and self-motivation
  • A team player with a high sense of responsibility and quality consciousness
  • Very good knowledge of MS Office and good knowledge of reservation systems
  • Excellent written and spoken English skills, additional Dutch, French or German language skills would be a plus
Job Overview

© 2021 M Recruitment