Sales Associate

Reference Number: SM139

Sales Associate

Our client is seeking a Sales Associate/Sales Advisor professional who embodies self-motivation and a natural inclination to drive sales. This role demands a genuine passion for jewellery (luxury) or Fashion and a commitment to surpassing customer expectations by delivering an exceptional experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greeting all customers politely as they enter and leave the outlet
Assisting in reaching and exceeding the monthly sales target of the outlet
Conducting all sales-related activities mainly focusing on serving customers; using the right approach, knowing and understanding our way of selling, handling, and escalating complaints/objections as required, identifying problems, sales negotiations, and closing of sales, maintaining confidentiality
Handling of after-sales and repairs, issuing quotes, and liaising with customer care and the client to completion
Creating a positive customer experience from start to finish; the employee needs to be tactful and courteous in his/her approach at all times and needs to be assertive when dealing with complaints or customer issues
Keeping oneself informed about the Company, its products, items in stock, and organizational procedures
Participating in any courses the Company organizes from time to time, including brand training and training online
Being alert to fraudulent bank notes, cheques, or credit cards, general theft awareness, and implementation of security guidelines
Able to maintain high standards of display and visual merchandising to ensure the store is well presented
Following VM Standards specific to the company’s brand standards and the company’s way to displaying
Ensuring that the store is kept in immaculate condition at all time
Identifying sales opportunities and trends, and highlighting them to the Store Manager/ Sales Supervisor
Recognizing which stock is selling well and which is not and reporting to Sales Manager/ Sales Supervisor
Keeping track of all fast-moving packaging, ensuring the store is always well-stocked
Able to use the company software and register into the CRM system all customer data
Other duties as required

DAILY DUTIES:

Checking deposits regularly, accepting deliveries, and organizing transfers in and out
Checking pending repairs and following up where necessary
Checking kept aside and other order requests from our clients and follow-up
Performing daily cleaning duties, ensuring it is always in immaculate condition, organized and secure;
Operating the Company’s computer system and inputting customer-related information into the database
Reading and replying to relevant business e-mails and administrative duties during quiet periods of the day
On closing a sale, packaging, and wrapping of items to the required standards and issuing relevant certificates, guarantees and appraisals as required;
Ensuring that sold items are replaced as soon as possible, following the re-distribution procedure when possible
Counting cash float at the start of the day, change of shift, and at the end of the day with two employees present, and paper must be signed as proof
Ensuring that all items in the store are clean and have the necessary price cubes where Applicable
Ensuring the touch and feel are clean, and well-stocked and that each piece has the correct pricing
Ensuring that the shop has adequate cash change to operate efficiently

PERIODICAL DUTIES:

Ensuring that counting is done on a regular basis as instructed by management
Ensuring that stock control/insurance procedures are followed
Working as part of a team assisting colleagues and giving a proper handover when applicable which includes the tasks performed and the ones still pending.
Assisting and participating in any ad-hoc requirements as set by the business
Changing the “activity” zone upon receipt of new stock, this would entail changing all jewelry pieces and promotional materia

QUALIFICATIONS & EXPERIENCE:

The candidate should ideally:

Have 2+ years’ experience in a dynamic sales environment, preferably in luxury retail
Have an O’level standard of education
Be computer literate and research savvy

ATTRIBUTES & SKILLS REQUIRED:

Impeccable personal presentation
Excellent interpersonal skills, demonstrating professionalism and confidence
Self-motived and willing to learn about the business
A passion for sales and providing impeccable customer service
Fluency in English and any other languages will be considered an asset
Strong sense of responsibility and a keen, proactive approach towards business needs
Open to adopt new ideas and strategies
Must be a team player