Steward/ess

Stateroom Steward / Stewardess 

A great opportunity has arisen to work onboard cruise and river ships as a Steward/ess.  The selected candidate is to provide guests at all times with friendly, personalised housekeeping service. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public areas while providing guests an outstanding customer service. 

Job Responsibilities:

• Daily cleaning of approximately 18 staterooms
• Cleaning of public areas, toilets, and reception area according to requirements
• Correct handling of guest laundry
• Control and distribution of externally cleaned laundry and uniforms
• Correct and careful handling of all cleaning products, materials, and housekeeping equipment
• Rotating laundry duty including washing, ironing, and folding activities
• Distribution of daily programs, gift orders and turndown services in allocated staterooms
• Welcoming and escorting guests to their staterooms on embarkation day
• Checking and reporting technical defects of staterooms to the supervisor / reception
• Luggage duty on embarkation and disembarkation day
• Conduction of stock-takes and inventory according to company procedures
• Organisation and planning of embarkation / disembarkation
• Preparation of opening and closing ships at start and end of season
• Assistance in other departments upon instruction from supervisors (if required)
• Performance according to company standards and HACCP rules
• Participation in loadings
• Correct storage of stock; establishing of par levels
• Active participation in onboard training programs
• Participate in the departmental meetings including daily reunions

Teamwork:

• Outstanding flexibility: must be able to work alone, in different times during the day as scheduled by the management, under pressure and focused at all times, even under difficult conditions, a positive can-do attitude and showcasing the best image of the company
• Excellent communication with other departments, especially the Guest Services, Maintenance and Food & Beverage

Product Knowledge:

• Become knowledgeable of all itinerary-related ports of call and shore excursions
• Full knowledge of the daily program
• Ensure excellent knowledge of any special programs such as for Suites Amenities/requirements

Security:

• Full knowledge about safety and security procedures
• Participation in all training concerning safety and security, fire prevention, evacuation exercises as required by the company

Job Specifications:

• Secondary level education / high school diploma required
• Minimum of 2 years’ experience either on a cruise liner or hotel in a similar position
• Fluent in English with good communication skills
• Ability to work independently, service-oriented and guest-focused
• Must be able to handle confidential information and be discrete
• Must be well-groomed and maintain impeccable hygiene standards
• Extensive walking required and ability to stand on feet for a long time
• Hours may vary based upon organisational needs and operational demands
• A positive personality and professional appearance
• Flexible and stress-resistant, team-player, shows commitment

 
Cruise ships roles are subject to appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times.

Visible tattoos are not permitted on all vessels. Tattoo removal is not encouraged and is the candidate’s personal decision.  

Any offer of employment is subject to all mandatory medical examinations as required by the respective company.