Wine & Spirit Shop Supervisor

Reference Number: SM85

Wine & Spirit Shop Supervisor

One of our clients is seeking to recruit an enthusiastic Shop Supervisor to join their dynamic team, the shop offers a vast range of fine local and imported wine, whisky, spirits, gourmet items, cigars, and non-alcoholic beverages. This role involves providing help to the customer to understand the best products and have an exceptional shopping experience.

Duties and responsibilities:

  • To ensure that the retail outlet functions smoothly and give direct support when necessary.
  • To assist the Retail Shop Manager in all his duties.
  • To ensure adequate exposure to customers to be knowledgeable about customer wants, complaints and suggestions.
  • To tackle and solve problems with agents and suppliers regarding damaged/expired/ inferior quality goods.
  • To deal with customer complaints effectively and efficiently and aim for a win-win situation whenever possible.
  • To collect, check and reconcile daily cash takings of the retail outlet, deposit such takings and inform the Finance Department accordingly.
  • To open and close the shop daily.
  • To ensure that the retail outlet is well maintained and to coordinate and monitor all repair or upgrading work carried out in the retail outlet.
  • To ensure that all items within the shop are free of defects, properly displayed and correctly priced.
  • To ensure a high quality/standard of work and service throughout.

Job Requirements:

  • Have strong interpersonal skills
  • Need to be fluent in English
  • Be flexible, organised, and proactive with a high sense of responsibility
  • Be a team player
  • Experience in sales is a must
  • Passionate to sell wines
  • Have a positive attitude
  • Candidates with experience in the wine and spirits industry will be considered as an asset
Job Overview
  • Job Type
  • Permanent/Contract

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