Retail Manager

Reference Number: GK66

Job Type

Full Time

Availability

Contract

Retail Manager

The Retail Manager is accountable for leading the performance of the team, guest experience and operations for a multi-brand, multi-boutique environment on a premier luxury cruise ship.

DUTIES & RESPONSIBILITIES:

1. Team Leadership & Talent Development

Establishes and holds individuals responsible to guest and sales targets.
Ensures the sales team is skilled as per company’s standards, sales oriented and has good product knowledge.
Provides feedback and coaching to ensure Cruise Line guest experience standards are championed while driving business performance.
Conducts ongoing talent assessment and establishes development plans.
Addresses associate concerns in a reasonable and fair manner, helping to create a stronger, healthier place to live and work.
Partners with home office on talent development, succession planning, and performance management.

2. Multi-Boutique Retail Sales & Store Operations

In partnership with the District Manager, develops sales strategies to meet or exceed guest service ratings and established financial objectives.
Targets guest information, provided by the cruise line, to enhance guest experience and maximise revenue.
Analyses performance, recommends changes, and implements actions to increase results.

3. Guest Experience & Onboard Relationship Management

Creates a friendly atmosphere that is consistent with the company’s standards.
Maintains a strong floor presence ensuring the team is delivering the best experience.
Builds relationships with onboard management to provide transparency and foster collaboration.
Reviews and utilises guest satisfaction surveys to provide recognition; develops and communicates strategies to boost results.
Schedules and organises talent to meet guests and business needs.

4. In-Store & Marketing Event Management

Elevates the guest experience by providing marketing visibility to high revenue categories.
In partnership with the District Manager, sets an effective and accurate business plan, including a voyage planner.
Leads the execution of retail marketing and merchandising strategies to achieve business growth targets.
Instils and maintains an organised store and warehouse environment with the sales team.

5. Operational Excellence

Oversees all store operational standards and administrative duties.
Adheres to keeping the sales team informed and enforces all company’s policies and procedures, including asset protection and inventory control.
Reports all incidents of illnesses/work related injuries in a timely manner.

Requirements:

A minimum of 3 to 5 years of management experience in retail or hospitality; luxury guest experience is of interest.
Demonstrated track record for driving sales in a multi-story/multi-branded retail environment.
Proven track record of driving sales performance through business development activities including events, networking, and clientele.
Strength in driving fine jewellery business.
Experience with identifying, understanding, and catering to a multi-national guest profile in a retail environment
Proven track record of developing and inspiring talent at all levels.
Minimum of high school diploma, associate degree or beyond is preferred; studies in retail or hospitality is a plus
Respects and understands others and displays multi-cultural awareness.
Proactively builds and manages guest, management and team relationships.
Flexible mindset, able to adapt and thrive in a dynamic and high paced ship culture.
Influences others to embrace change and aligns teams to the vision.
Able to anticipate and solve problems, act decisively, and persist in the face of obstacles.
Able to assess people and has a proven record of talent development.
Strong interpersonal and communication skills.
Possess integrity and professional business standards.
Proficient knowledge of MS Excel, Word and Power Point.

NON-NEGOTIABLES

Must be at least 21 years old.
Able to travel and live/work on a ship. Able to work 6 months contracts. Able to work long hours.
Possess a valid passport and when possible a seaman book.
Able to stand for long periods of time.
Able to physically participate and effectively contribute in cruise line’s boat safety and emergency life-saving drills as required.
Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.
Proficient English reading, writing and speaking skills.

ATTRACTIVE SALARY PACKAGE INCLUDING HIGH SALES COMMISSIONS AND BONUSES